Agents that act on your systems, updating CRMs, filing tickets and processing forms, with human approval where it matters.
Engagement
Fixed-scope project · 6–12 weeks, or outcome-based
What it is
We design AI agents that call tools and APIs to complete multi-step work, not just answer questions. Each agent has clear limits, a confidence score, fallbacks and escalation rules, and every action is logged.
Who it's for
Operations-heavy teams in finance operations, back office, procurement and customer service.
The outcome
Hours of manual work removed per person per week, with an audit trail of every agent action.
Step 1
Process mapping
Document the current workflow, volumes, exceptions and approvals.
Step 2
Agent design
Define tools, permissions, limits and escalation points.
Step 3
Build
Integrate with your systems in a test environment.
Step 4
Supervised run
Agents work with human approval on every action until accuracy is proven.
Step 5
Autonomy by rule
Low-risk actions are released to run automatically; the rest stay supervised.
Agents only get the permissions they need, high-impact actions require human approval, and low-confidence cases are escalated rather than guessed.
For selected automation projects, yes. Part of the fee can be linked to measured time or cost savings.
More from Intelligence
AI Strategy & Readiness
Find where AI will actually pay back, and whether your organisation is ready to deliver it.
Generative AI Applications & Copilots
Knowledge assistants and drafting copilots that answer from your own documents, with sources.
Voice AI & Contact Centre Automation
AI calling agents, voicebots and call analytics that handle high volumes in several languages.