Annual maintenance contracts with on-site and remote support and spares.
Engagement
Managed service (annual)
What it is
Keep hardware running with an annual maintenance contract. Remote and on-site support, spares and agreed response times.
Who it's for
Organisations without in-house hardware support staff.
The outcome
Less downtime and one number to call.
Step 1
Inventory
Record covered assets.
Step 2
Agree SLAs
Set response and repair times.
Step 3
Support
Respond to tickets and maintain.
Step 4
Review
Quarterly service review.
Yes, after an inspection.
Yes, directly or through local partners.
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